Change, Insecurity, Volatility, CHAOS!
These words describe today’s telco business, an environment where those
who feel the pain are most likely the employees. The pressure on the corporation
is high, but the wear and tear that this kind of pressure places on your most valuable
resources, your loyal employees, is immeasurable.
Since there is no way to make the business world stop the pace at which
it is changing and growing, you are left with only one choice: Help your employees
and your organization adapt to the change and embrace it.
A recent survey of telco corporation CEOs revealed that adaptation of
their corporate culture to the new business reality is their number one strategic
concern. And for good reason.
A telco is more than just a network, controls systems, and operational
budgets. It is, first and foremost, a service industry and research has demonstrated
that the number one predictor of success for service businesses is the attitude,
comfort, and motivation of its employees. If your employees are not happy, motivated,
and focused on what’s important, then your customers will surely notice and go elsewhere.
TTA can help transform your organizational environment to be supportive,
stimulating, and challenging for your employees.
Key Components in Creating a Positive, Productive
A successful implementation of any changes in your organizational environment,
whether it be technical (new technologies), operational (new processes or policies),
or organizational requires that the people make the transition emotionally, procedurally,
Such a complete transformation involves many of the soft issues: culture,
interpersonal communication styles, standards of evaluation, values and, most importantly,
a comprehensive and inclusive vision. (A comprehensive vision describes
how the entire environment will look, act, and feel when the transition is over.
An inclusive vision has employees picture themselves in that environment, understand
their new roles, and looking forward to functioning in those roles.)
Our approach integrates some of the best and most effective techniques
utilized by change management and organizational transformation specialists from
around the world.
We incorporate basic concepts:
We can help with the following:
Advice and Counsel
Specific formal offerings include:
Creating the Customer Centric Organization
Creating a More Profit Centric Organization
Downsizing and Rightsizing
Corporate Identity and Cultural Alignment (Internal Branding)
Streamlining and Simplifying the Organization and Processes
Process Realignment and Reengineering
Creating a Learning Organization
Goal Setting and Prioritization
Collaboration and Cooperation
There are times when these services can be especially useful, particularly
when applied to the areas of Marketing, CRM (Sales, Customer Service, Agent Mgmt),
Profitability, Product Development, and I/T. Following are some of the situations
that indicate that serious organizational transformation efforts may be required
to meet your goals.
Quality concerns, reengineering issues, organizational restructuring
Repeated failure of the organization to meet goals
Operational and organizational confusion
Strategic implementation challenge with new approaches
Pronounced operational inertia
Continued failure of quality improvement initiatives
A recent I/T reorg causing backlash problems in user and I/T community
Unresponsive I/T culture