Ultimately, the keys to improving your organization's ability to maximize customer
relationships are the organizations commissioned with that responsibility. Decades
of change, budget cuts, and a seemingly endless stream of reorganizations have left
many employees with a real lack of understanding what their mission is, what their
responsibilities are, and how they are supposed to all work together.
Our TTA Best Practices-based approaches are designed to help your employees redefine
their roles to leverage their own strengths and weaknesses, take advantage of the
cultural and historical habits and procedures that make sense, and encourage their
creativity to improve upon them by offering a perspective on how employees in other
telcos are doing it.
Whether you are looking for improvements in your marketing, sales, customer service
(call center), channels (agents, retail, Internet, distributor, or other), or new
product development and new business development organizations, our approaches can
help your team accomplish their own unique "excellence" in telecommunications