For the modern telecommunications company, competitive advantage comes
from the best, most accurate, and most easily accessible information.
In the legacy days of telco, the company was able to meet the needs of
customers by building high quality network infrastructure and operational support
systems (OSS). The front office business support systems (BSS), such as billing,
sales, customer service, etc., were considered accessories to the main business
In today’s competitive and fast-paced environment, the very survival
of the firm depends on new, high powered, sophisticated, and finely tuned BSS systems
along with the continued support of an excellent OSS environment.
A management team that struggles continually to keep up with competitive
pressures brought on by a rapidly changing and erratic marketplace and by the introduction
of new products and services at an unprecedented rate, must turn to its I/T department
to provide the information that is so desperately needed to make quick, accurate,
and profitable decisions.
To transform the existing I/T environment into a responsive “information
engine” requires much focused effort and activity on the part of the I/T staff and
TTA has worked with telco I/T departments for many years, developing
new, innovative, and highly effective ways of transforming I/T into the kind of
environment that management is demanding it become.
We have worked with dozens of I/T departments at telcos around the world,
using time-tested approaches that help you build systems faster and better and that
deliver more value to your users. From the largest, oldest wireline companies to
the youngest, smallest wireless providers, all have found our help to be of immense
Requirements and Expectations – The Challenges
Ask I/T department managers or CIOs what
their biggest challenges are. Invariably, they will tell you about the generally
unfounded and unreasonable expectations that users have for what I/T can deliver
as well as an exasperating inability to get decent requirements. This one-two punch
can ruin any project.
After years of working closely with users and with I/T staff, TTA has
developed the skills to bridge the gap. We can help users figure out what they really
want and need, and to develop reasonable expectations of what they can get and when.
Keeping up with Industry Changes
Not only do the users have adjustments to make in their understanding
and expectations, but I/T too has a steep learning curve to take on. I/T staff need
to learn about the new ways that telcos operate. I/T departments around the world
are needing to meet management demands for newer, faster, more responsive, and less
TTA Helps Transform Telco BSS
At TTA, we are no strangers to the pressures, complexities, and issues
that drive telco BSS systems implementation and support. In fact, it is what we
do best. We have many different ways to help you transform your existing staff and
operations into the environment that you need. Our offerings include
the following Focus Areas:
Troubled Project Reviews
Billing Systems Improvement / Replacement
Data Quality Assurance
RFP Process Management
I/T Organizational Management
Software Selection Process